Terms and Conditions

These public Terms and Conditions apply generally to visitors, customers, applicants, marketers, and other users of Radiotech ICT Experts services and website. Where a profile-specific agreement or signed contract applies, that document adds to these general terms.

Users must provide accurate information and use the website and services lawfully.
Specific service, employment, marketer, or application agreements may contain additional terms for that user or transaction.
Radiotech may update these general terms and will apply the version presented at the time of acceptance where an acceptance record is required.

1. Service orders

An order records your selected package, requirements, contact details, and agreed terms. We review the submitted requirements before delivery begins and may contact you where the request needs clarification or falls outside the package scope.

2. Payment and support

All payments are collected through Radiotech's secure online checkout and confirmed automatically. Cash and manual payments are not accepted. Do not pay an employee or marketer personally. After final delivery, a six-month maintenance grace period applies. Once that period ends, maintenance is billed every six months according to the client contract or invoice. Billing notices are sent to the email address registered for the client account. Work begins after the required payment and onboarding steps are confirmed.

3. Client responsibilities

You are responsible for providing accurate information, timely feedback, required content, approvals, and lawful materials needed for delivery. Delays in receiving these materials may affect the stated timeline.

4. Scope and changes

Work outside the selected package or submitted requirements may require a separate quote and timeline. Any agreed change will be confirmed before the additional work proceeds.

5. Project communication

Clients can use the Client Portal to review project information and raise concerns. Radiotech may update the project status, timeline, and progress notes as delivery continues.

6. Refunds

Refunds are handled under our Refund Policy, together with any specific terms recorded in the service contract.

7. Acceptance

By checking the acceptance box and submitting an order, you confirm that you have read and accepted these Terms and Conditions, the Refund Policy, and the service agreement shown during checkout.